These Terms of Service (“Terms”) govern your use of the mobile application Echo and related services (collectively, the “Services”) operated by Karuwa Apps Pvt. Ltd., doing business as Echo (“we,” “us,” or “our”). By creating an account, downloading Echo, or using the Services, you agree to these Terms and our Privacy Policy.
If you do not agree, do not use the Services.
IF YOU ARE HAVING THOUGHTS OF SUICIDE OR SELF-HARM, OR IF YOU FEEL YOU ARE A DANGER TO YOURSELF OR OTHERS, STOP USING ECHO IMMEDIATELY AND CONTACT EMERGENCY SERVICES.
Echo is not monitored in real time. Its AI may respond in ways that are inappropriate, incomplete, or unhelpful during a mental health crisis. Do not rely on Echo in an emergency.
Echo is listed as 17+ on the Apple App Store. You represent that you are at least 17 years old (or the minimum age shown for Echo in the app store in your region, if higher) and have the legal capacity to agree to these Terms where you live. Echo is intended for general wellness and personal reflection purposes only and is not intended for use by individuals who are in active mental health crisis, experiencing suicidal ideation, or who have been advised by a healthcare provider to avoid unmonitored AI companionship applications. The Services are not directed at children under 13; see our Privacy Policy.
Echo is a health and wellness app (including journaling, streak-style tracking, mindfulness-style prompts, optional AI-assisted chat or voice, reminders, and related tools) aimed at routines around breakups, relationships, and no-contact goals.
Important. Echo is for everyday wellness and self-care routines. It is not a substitute for individualized professional advice or regulated professional services where those apply in your region, and nothing in the Services establishes a professional caregiver relationship or duty of care between you and us.
Emergencies. Echo is not monitored as an emergency or crisis-response service. If there is immediate danger or a situation that requires urgent in-person assistance, contact your local emergency number right away. Use publicly available emergency and community resources in your region.
You may need an account to use certain features. You agree to provide accurate information and keep it updated. You are responsible for safeguarding your credentials and for activity under your account. Notify us at support@aiecho.live if you suspect unauthorized access.
You may sign in using methods we support (such as email and password, Sign in with Apple, or Google). Those providers have their own terms and privacy policies.
Paid features or subscriptions, if offered, are billed through Apple In-App Purchase unless we clearly state otherwise in the app.
Consent before transmission. Personal inputs used for AI generation—such as typed chat, journal or guided journaling text, and voice or audio—are sent to third-party AI processors only after you give in-app consent, as described in Section 5 — Artificial intelligence of our Privacy Policy (including how to turn AI off in Settings).
Echo's AI features (text chat, guided journaling, and live voice calls) are powered by third-party AI providers, including OpenRouter and Google Gemini Live, and are subject to your in-app AI consent. AI outputs may be inaccurate, incomplete, biased, offensive, or inappropriate. You must not rely on AI responses for legal, financial, medical, mental health, or urgent safety decisions. Echo's AI is not a licensed professional of any kind. If you are ever in doubt about your safety or wellbeing, contact a qualified professional or emergency services — not Echo.
Safe Messaging. Echo is designed to follow Safe Messaging Guidelines on suicide and self-harm as published by the American Foundation for Suicide Prevention (AFSP) and the Substance Abuse and Mental Health Services Administration (SAMHSA). Echo's AI includes keyword-based crisis detection that, when triggered, bypasses normal AI responses and surfaces crisis resources instead. This detection is not exhaustive and should not be relied upon as a substitute for reaching out to emergency services.
When you use AI features, you instruct us to process your inputs (including text and audio you choose to send) with our infrastructure and third-party AI providers as described in the Privacy Policy. If the app offers controls to disable or limit AI features, your use of those controls forms part of your agreement with how the Services operate.
You retain ownership of content you create and submit (“Your Content”). To operate the Services, you grant us a worldwide, non-exclusive license to host, store, reproduce, process, transmit, display, and create technical copies of Your Content (including backups and security copies), and to sublicense these rights to service providers who assist us (for example, hosting, AI, and moderation), solely to provide, secure, and improve the Services and as described in our Privacy Policy.
You represent that you have the rights needed to grant the above license. You must not upload content you do not have the right to share.
You agree not to:
We may remove content or suspend access if we reasonably believe you have violated these Terms or that continued use creates risk.
For concerns about content generated in the app, contact support@aiecho.live.
Echo, our branding, and the software and materials we provide (excluding Your Content) are owned by us or our licensors. Subject to these Terms, we grant you a personal, revocable, non-exclusive, non-transferable license to install and use the app for your own non-commercial use in accordance with the App Store rules.
The Services rely on or link to third parties (including Apple, Google, Supabase, AI providers, and analytics on our website). Their services are governed by their own terms. We are not responsible for third-party services or content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply only to the extent permitted.
Echo is a personal wellness journaling and AI companionship application. It is not a healthcare provider, mental health provider, crisis service, medical device, or emergency service, and it must not be used as one.
No professional relationship formed. Your use of Echo does not create a therapist-patient, counselor-client, physician-patient, psychologist-client, or any other professional-client relationship between you and Karuwa Apps Pvt. Ltd., its employees, contractors, or its AI systems.
Not a substitute for professional care. Echo's AI-generated responses, journal prompts, and companion conversations are not medical advice, mental health treatment, crisis counseling, psychiatric support, or a substitute for the advice or care of any licensed healthcare professional. If you are experiencing a mental health crisis, suicidal thoughts, self-harm urges, or any condition requiring professional attention, please consult a qualified mental health professional or contact emergency services immediately — not Echo.
No therapeutic benefit claimed. Echo makes no representations or guarantees that the Services provide any therapeutic, clinical, or medical benefit.
AI limitations. Responses generated by Echo's AI may be inaccurate, incomplete, biased, offensive, or contextually inappropriate. The AI does not know your full history, cannot assess your mental state, and is not programmed to identify or escalate mental health emergencies with the reliability of a trained clinician.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (EXCLUDING AMOUNTS PAID TO APPLE, WHICH ARE GOVERNED BY APPLE’S TERMS), OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATION TO US.
Mandatory consumer protections in your country may not allow certain limitations; in that case, these limits apply only to the extent permitted.
Personal injury carve-out. Nothing in this Section limits Karuwa Apps Pvt. Ltd.'s liability for: (a) death or personal injury caused by its gross negligence or wilful misconduct; or (b) any other liability that cannot be excluded or limited under applicable law. This carve-out applies regardless of jurisdiction.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Karuwa Apps Pvt. Ltd. (dba Echo) from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from Your Content, your misuse of the Services, or your violation of these Terms or applicable law.
You may stop using the Services at any time and may delete your account where the app provides that option. We may suspend or terminate access if we reasonably believe you violated these Terms, pose a security or legal risk, or if we discontinue the Services (where we will try to give reasonable notice when practicable).
Provisions that by their nature should survive (including Sections 2 (disclaimers of professional care), 6 (license as to copies already made where needed), 10–12, 15, and 17) survive termination.
We may modify these Terms. We will post the updated Terms and change the “Last updated” date. If changes are material, we may provide additional notice (for example, in-app or by email). Your continued use after the effective date of changes constitutes acceptance unless applicable law requires a different process.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, excluding its conflict-of-law rules. If you are a consumer in the EEA or United Kingdom, mandatory consumer protection laws of your country of residence may also apply.
Except where prohibited by applicable law, you agree that exclusive jurisdiction for disputes arising from these Terms or the Services lies in the state and federal courts located in Pennsylvania, and you consent to personal jurisdiction there. You may also have rights to bring claims in the courts of your home country where required by law.
If you obtained Echo through the Apple App Store, the following applies:
Apple’s standard end user license for licensed applications is available here: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. If these Terms conflict with required App Store rules, the App Store rules control as to distribution through Apple.
Karuwa Apps Pvt. Ltd. (dba Echo)
Email: support@aiecho.live